Frequently Asked Questions

Everything you need to know about shopping with New York & Company.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.

What is your return policy?

We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.

Do you offer international shipping?

Currently, we ship to addresses within the United States, U.S. Territories, and APO/FPO addresses. We do not offer direct international shipping at this time.

How do I determine my size?

We provide a comprehensive size chart on every product page to help you find the perfect fit. Our collections include Petite and Tall sizes for select styles to ensure a tailored look for every body type.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer convenient checkout options through PayPal and the New York & Company credit card.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to cancel or make changes to it. Please review your cart carefully before finalizing your purchase.